The following installation and maintenance plans are available for SANRAD products:
Available Installation Options:
| Standard Installation |
Initialize V-Switch unit(s), confirm that the V-Switch is communicating with SANRAD user interface, confirm that the V-Switch is able to connect to the storage systems (all LUNs shall be visible), confirm that the V-Switch can define a test volume, confirm that the V-Switch test volume can be mounted by the SANRAD diagnostic system, run SANRAD diagnostic routines, review Quick Start manual with end-user, obtain end-user confirmation of completed installation.
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| Advanced Installation |
Basic installation, plus: connection of additional servers and storage, cluster configuration, failover and fail-back testing and validation, server performance optimization, storage system configuration and optimization, any additional items. |
| Disaster Recovery Set-Up |
Interactive planning and preparation by the V-Pro team who will identify you recovery goals and decide on the right architecture, validate installation checklist, onsite set-up and installation (as per Advanced Installation), onsite training, secondary site deployment validation and support.
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Available Maintenance Plans:
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V-Care Level 1 |
V-Care Level 2 |
V-Care Level 3 |
V-Care Level 4 |
| 24/7 Global Hotline |
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| Remote Support |
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| 24/7 Email Support |
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| Support Escalation |
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| Free Firmware & StoragePro Updates |
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| Advanced RMA |
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| Support for GDR
(Global Disaster Recovery)
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| Next business day onsite hardware replacement |
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| Onsite consignment spares &
24/7 4-hour hardware support |
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The following installation and maintenance plans are available for Nexsan products:
Available Installation Options:
On-site installation and other professional services are available. Please contact us for pricing and details.
Available Maintenance Plans:
On-Guard Technical Services support is included for the first 3 years - includes free same day phone and email support, and next business day replacement.
The On-Guard Technical Services Group is Nexsan Technologies' warranty and customer care program providing worldwide support for all Nexsan products. Customers who require assistance with installation, configuration, warranty or repair of a Nexsan product may contact Nexsan's On-Guard Technical Support Center 24 hours a day for free English language technical support.
Also available:
- Basic Next Business Day: Tech support by phone/email during business hours, spares at depot.
- Premium Same Day: Tech support by phone/email 24/7, spares held locally.