
Vendor: SANRAD
Function: Entry-level iSCSI switch connects to and manages your storage over IP. Includes 2 FC ports and 2 x 1 Gb/s iSCSI Ethernet ports.
Features: Data replication, virtualization, mirroring, snapshot and more
Vendor: Nexsan
Function: SATA storage with ultra-dense 14 TB in only 3U, from just $980 per TB.
Features: Energy efficient, enterprise-class, OS independent
| Standard Installation | Initialize V-Switch unit(s), confirm that the V-Switch is communicating with SANRAD user interface, confirm that the V-Switch is able to connect to the storage systems (all LUNs shall be visible), confirm that the V-Switch can define a test volume, confirm that the V-Switch test volume can be mounted by the SANRAD diagnostic system, run SANRAD diagnostic routines, review Quick Start manual with end-user, obtain end-user confirmation of completed installation. |
| Advanced Installation | Basic installation, plus: connection of additional servers and storage, cluster configuration, failover and fail-back testing and validation, server performance optimization, storage system configuration and optimization, any additional items. |
| Disaster Recovery Set-Up | Interactive planning and preparation by the V-Pro team who will identify you recovery goals and decide on the right architecture, validate installation checklist, onsite set-up and installation (as per Advanced Installation), onsite training, secondary site deployment validation and support. |
| V-Care Level 1 | V-Care Level 2 | V-Care Level 3 | V-Care Level 4 | |
| 24/7 Global Hotline | ||||
| Remote Support | ||||
| 24/7 Email Support | ||||
| Support Escalation | ||||
| Free Firmware & StoragePro Updates | ||||
| Advanced RMA | ||||
| Support for GDR (Global Disaster Recovery) | ||||
| Next business day onsite hardware replacement | ||||
| Onsite consignment spares & 24/7 4-hour hardware support |
On-site installation and other professional services are available. Please contact us for pricing and details.
On-Guard Technical Services support is included for the first 3 years - includes free same day phone and email support, and next business day replacement.
The On-Guard Technical Services Group is Nexsan Technologies' warranty and customer care program providing worldwide support for all Nexsan products. Customers who require assistance with installation, configuration, warranty or repair of a Nexsan product may contact Nexsan's On-Guard Technical Support Center 24 hours a day for free English language technical support.
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