| Installation Services - Onsite |
Conducted during business hours, Monday through Friday, excluding holidays. Jobs exceeding 8 hours are billed an extra day. Travel and expenses, as well as after-hours pricing, are additional.
|
| Installation Services - Phone |
3 hours of phone support during business hours for the installation of one unit or a redundant pair of Entry Level (EL) devices. Requires advance notice and completion of the customer installation questionnaire. An hourly rate applies after the initial 3 hours. After-hours pricing additional. |
| Other Professional Services |
Available on a daily or hourly basis
|
|
Certainty Level 1 |
Certainty Level 2 |
Certainty Level 3 |
Certainty Level 4 |
Certainty Level 5 |
| Phone Support |
8 x 5 |
24 x 7 |
24 x 7 |
24 x 7 |
24 x 7 |
| Software |
Feature & Maintenance Releases |
Feature & Maintenance Releases |
Feature & Maintenance Releases |
Feature & Maintenance Releases |
Feature & Maintenance Releases |
| Hardware |
Standard Warranty |
Standard Warranty |
Next Business Day Replacement |
Next Business Day Replacement |
Next Business Day Replacement |
| On-Site Support |
No |
No |
No |
Next Business Day - Radware Certified Engineer |
4-hour onsite w/ 3rd party technician or on-site spare |
| Security Update Service (SUS) |
No |
Yes |
Yes |
Yes |
Yes |