Vendor: RAD Data Communications
Function: Transparent transport of 1, 2, or 4 x T1s over IP, Ethernet or MPLS networks
Features: Toll-quality voice, supports proprietary signaling and protocols
Vendor: RAD Data Communications
Function: Transparent transport of 8 or 16 x T1s over IP, Ethernet or MPLS networks
Features: Toll-quality voice, supports proprietary signaling and protocols
Vendor: RAD Data Communications
Function: Transparent transport of up to 2xT3s across IP, Ethernet or MPLS networks
Features: Toll-quality voice, supports proprietary signaling and protocols
Vendor: RAD Data Communications
Function: M13 multiplexer extends up to 28xT1s or 21 E1s
Infrastructure: Fiber, coax
Features: Redundant uplink and power supply, management
| Equipment Staging | Assembly and programming of product, extensive testing, documentation of hardware, software, firmware, parts & serial numbering, and programming configuration and parameters. |
| On-Site Installation | Single point of contact, site survey (additional charges apply), staging/pre-configuration and testing, on-site installation by a RAD Certified Service Technician. |
| Remote Configuration | An experienced RAD Technician will set-up and configure your RAD equipment through a secure Internet connection while you watch. |
| Basic Service | Service Level 1 | Service Level 2 | Service Level 3 | |
| Extended Warranty Coverage | ||||
| Software Downloads | ||||
| FAQ Database | ||||
| Dedicated toll-free number available 24/7 for all priority technical support calls on downed, faulty or degraded RAD products | ||||
| Priority handling for all service calls with escalation management to ensure timely problem resolutions. | ||||
| Replacement parts guaranteed to ship by next business day. | ||||
| On-site spares for automatic parts replenishment. | ||||
| Dispatch of RAD-authorized field technician for on-site support within four (4) hours when necessary. |
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