Conducted during business hours, Monday through Friday, excluding holidays. Jobs exceeding 8 hours are billed an extra day. Travel and expenses, as well as after-hours pricing, are additional.
Installation Services - Phone
3 hours of phone support during business hours for the installation of one unit or a redundant pair of Entry Level (EL) devices. Requires advance notice and completion of the customer installation questionnaire. An hourly rate applies after the initial 3 hours. After-hours pricing additional.
Other Professional Services
Available on a daily or hourly basis
Available Maintenance Plans:
Certainty Level 1
Certainty Level 2
Certainty Level 3
Certainty Level 4
Certainty Level 5
Phone Support
8 x 5
24 x 7
24 x 7
24 x 7
24 x 7
Software
Feature & Maintenance Releases
Feature & Maintenance Releases
Feature & Maintenance Releases
Feature & Maintenance Releases
Feature & Maintenance Releases
Hardware
Standard Warranty
Standard Warranty
Next Business Day Replacement
Next Business Day Replacement
Next Business Day Replacement
On-Site Support
No
No
No
Next Business Day - Radware Certified Engineer
4-hour onsite w/ 3rd party technician or on-site spare
Security Update Service (SUS)
No
Yes
Yes
Yes
Yes
Send us your question and we will be happy to reply:
