That the product perform from day 1 of installation.
Accurate pre-sales and implementation support ensure proper product configuration.
Continuing vendor support, both on feature development and technical maintenance.
The DXC is a strategic RAD Data Communications product and will be fully supported in the foreseeable future. RADirect also offers installation and maintenance support.
All the advanced features they need, at a reasonable cost.
Download the DXC datasheet for a full list of features. [PDF]
Compatibility with existing infrastructure.
The DXC is compatible with fiber or 2-wire/4-wire copper infrastructure.
Scalability, particularly for international connectivity.
The DXC scales to 688 E1s to T1s when stacked.
No more downtime headaches!
The DXC includes redundant common logic and power supply.
Familiar management options easily integrated with the rest of their network.
Management options include SNMP or Telnet, in band or out of band.
Data center compatibility.
The DXC is NEBS-3 compliant!
Low-cost, gradual capacity upgrade options.
The DXC is modular, you can add cards to your first chassis or stack additional chassis when the first is full.
Assembly and programming of product, extensive testing, documentation of hardware, software, firmware, parts & serial numbering, and programming configuration and parameters.
On-Site Installation
Single point of contact, site survey (additional charges apply), staging/pre-configuration and testing, on-site installation by a RAD Certified Service Technician.
Remote Configuration
An experienced RAD Technician will set-up and configure your RAD equipment through a secure Internet connection while you watch.
Available Maintenance Plans:
Basic Service
Service Level 1
Service Level 2
Service Level 3
Extended Warranty Coverage
Software Downloads
FAQ Database
Dedicated toll-free number available 24/7 for all priority technical support calls on downed, faulty or degraded RAD products
Priority handling for all service calls with escalation management to ensure timely problem resolutions.
Replacement parts guaranteed to ship by next business day.
On-site spares for automatic parts replenishment.
Dispatch of RAD-authorized field technician for on-site support within four (4) hours when necessary.
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