Vendor: Radware
Function: Load balance multiple ISP/Internet links
Features: Guarantee 24/7 uptime, use all the bandwidth you pay for, all the time
Vendor: Radware
Function: Web and application server load balancing
Features: Prioritize applications and guarantee service levels, multi-Gigabit speeds
Vendor: Radware
Function: SSL accelerator offloads SSL calculations and improves web server performance
Features: Up to 16,000 transactions per second (TPS), cuts server processing requirements by 40%
| Installation Services - Onsite | Conducted during business hours, Monday through Friday, excluding holidays. Jobs exceeding 8 hours are billed an extra day. Travel and expenses, as well as after-hours pricing, are additional. |
| Installation Services - Phone | 3 hours of phone support during business hours for the installation of one unit or a redundant pair of Entry Level (EL) devices. Requires advance notice and completion of the customer installation questionnaire. An hourly rate applies after the initial 3 hours. After-hours pricing additional. |
| Other Professional Services | Available on a daily or hourly basis |
| Certainty Level 1 | Certainty Level 2 | Certainty Level 3 | Certainty Level 4 | Certainty Level 5 | |
| Phone Support | 8 x 5 | 24 x 7 | 24 x 7 | 24 x 7 | 24 x 7 |
| Software | Feature & Maintenance Releases | Feature & Maintenance Releases | Feature & Maintenance Releases | Feature & Maintenance Releases | Feature & Maintenance Releases |
| Hardware | Standard Warranty | Standard Warranty | Next Business Day Replacement | Next Business Day Replacement | Next Business Day Replacement |
| On-Site Support | No | No | No | Next Business Day - Radware Certified Engineer | 4-hour onsite w/ 3rd party technician or on-site spare |
| Security Update Service (SUS) | No | Yes | Yes | Yes | Yes |
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