The following installation and maintenance plans are available for the Optimux fiber mux products:
Available Installation Options:
Equipment Staging
Assembly and programming of product, extensive testing, documentation of hardware, software, firmware, parts & serial numbering, and programming configuration and parameters.
On-Site Installation
Single point of contact, site survey (additional charges apply), staging/pre-configuration and testing, on-site installation by a RAD Certified Service Technician.
Remote Configuration
An experienced RAD Technician will set-up and configure your RAD equipment through a secure Internet connection while you watch.
Available Maintenance Plans:
Basic Service
Service Level 1
Service Level 2
Service Level 3
Extended Warranty Coverage
Software Downloads
FAQ Database
Dedicated toll-free number available 24/7 for all priority technical support calls on downed, faulty or degraded RAD products
Priority handling for all service calls with escalation management to ensure timely problem resolutions.
Replacement parts guaranteed to ship by next business day.
On-site spares for automatic parts replenishment.
Dispatch of RAD-authorized field technician for on-site support within four (4) hours when necessary.
Send us your question and we will be happy to reply:
